POSITION SUMMARY:

Functions as a hybrid learning and development professional and serves as the primary contact for writing and designing training curriculum. Responsible for developing and designing conventional and e-learning curriculum while placing focus on consistency, compliance with specific program governance and/or federal, state regulations.

Assists with on-boarding facilitation and continuing education functions, in-classroom training, curriculum revitalization and special projects. This position also serves as a Learning Management Systems (LMS) administrator, entering employee training data, processing reports and evaluating overall training quality and effectiveness.

ESSENTIAL FUNCTIONS:

• Assess training effectiveness by using pre/post-test measures and surveys, examine various records and reports, recommend modifications to training as appropriate;
• Evaluate training progress and training procedures to monitor and analyze course effectiveness and update curriculum as needed;
• Coordinate with program leadership to determine training needs, identify complex problems then develop and implement customized training solutions;
• Effectively deliver training in a class setting or distance learning;
• Manage the on-boarding training process;

MINIMUM REQUIREMENTS:

Education/Experience:

• Bachelor’s Degree preferred in Instructional Design, Workforce Education or related field OR Bachelor's degree in any other field with 3 years experience in workforce education;
• Minimum 2 years of social services and/or mental/behavioral health industry experience
• Minimum 3-5 years of experience in Learning & Development or in related Training positions
• Demonstrated experience facilitating a variety of topics and all levels of organization
• Experience managing multiple projects and priorities simultaneously
• Non-Violent Crisis Intervention Instructor, preferred
• American Heart Association CPR/AED Instructor, preferred

Skills /Knowledge:

• Bilingual (Spanish/English), preferred
• Strong proficiency in the use of the Microsoft Office Suite and/or standard curriculum design software applications
• Proficient with technology and developing technology-based solutions
• Strong knowledge of training processes and procedures
• Creative ability, writing proficiency, and visual graphics design ability
• Strong public speaker with good facilitation skills and a high energy level
• Ability to perform duties with minimal direction
• Working knowledge of learning management systems
• Strong interpersonal and relationship building skills
• Understanding of internal client relationships in a decentralized environment
• Excellent written and verbal communication skills
• Knowledge of adult learning principles, various training methods, and web delivery tools (video, podcasts, webinars)

Physical Demands:

Required to frequently sit, stand, bend, stoop and walk, sometimes for extended periods.
• Required to occasionally lift/ move objects weighing in excess of 40 pounds.
• Must have visual, hearing, and learning capabilities sufficient to perform the essential functions defined above.

Environment and Scheduling:

• Work is performed in designated administrative office settings and at Maryville program sites.
• Duties may involve contact with youth who may be threatening and/or aggressive.
• Must be flexible and available to work additional hours when necessary.